Nobody notices maintenance until the site is down.
Then it's a Saturday, the person who built it isn't reachable, and nobody knows where the backups are. A care plan is the boring answer to that, with a named engineer and response times in writing.
Built for operations needing reliable ongoing site governance.
Businesses whose developer disappeared
The site works, nobody knows how, and no one has the logins.
Companies where the site is the sales channel
Downtime is lost revenue, not an inconvenience.
Teams with no technical staff
And no wish to hire one to apply updates.
PLATFORMS WE MAINTAIN
What's included.
Proactive maintenance, continuous security scanning, and guaranteed response SLAs.
Updates & patching
Core, plugin, theme, and dependency updates applied on a schedule, tested on staging before production.
- Core, plugin, and dependencies
- Tested on staging first
- Applied on a schedule
Backups & recovery
Automated offsite backups with a tested restore process, because an untested backup isn't a backup.
- Automated offsite copies
- Restore tested monthly
- Documented recovery steps
Uptime & performance monitoring
Checked continuously, with alerting before your customers tell you.
- Continuous availability checks
- Alerting before customers notice
- Monthly trend reporting
Security
Malware scanning, firewall rules, hardening, and remediation if something gets through.
- Malware scanning and hardening
- Firewall rule management
- Remediation included
Content changes
An included pool of hours each month for copy, images, and pages, so small changes don't become projects.
- Monthly pool of hours
- Copy, images, and pages
- Same-week turnaround
Response commitments.
Committed response times, in writing.
| Severity | Definition | First Response | Target Resolution |
|---|---|---|---|
| P1 — Site down | Site unreachable, checkout broken, or compromised | 1 business hour | Same business day |
| P2 — Degraded | Broken feature, form failure, or severe slowdown | 4 business hours | 2 business days |
| P3 — Change | Content, copy, or minor layout request | 1 business day | 5 business days |
| P4 — Enhancement | New page, feature, or template | 2 business days | Next build cycle |
How you reach us.
Shared Slack channel
Your team and your named engineer. Most requests close here.
Email and ticket log
Everything logged and trackable, wherever it started.
Live status page
Uptime and incidents visible without asking.
Monthly report
What was updated, what was blocked, and what needs attention.
Unmaintained vs. managed care plan.
A representative unmaintained site.
| Dimension | Before (Unmaintained) | After (CloudArk Care Plan) |
|---|---|---|
| Updates | Applied when something breaks | Scheduled, tested on staging |
| Backups | Assumed, never tested | Automated and restore-tested |
| Downtime | Discovered by customers | Alerted before you notice |
| Security | Hoped for | Scanned, hardened, monitored |
| Small changes | Quoted as projects | Included hours |
| Logins | Scattered or lost | Documented, owned by you |
How onboarding works.
From site audit and vulnerability remediation to continuous monitoring and change pools.
1. Site review
Free. Platform, plugin state, performance, security posture, and backup reality. Applies to sites we didn't build.
2. Remediation
Anything urgent is fixed first. Quoted separately if it's substantial.
3. Instrumentation
Monitoring, backups, and the status page go live in week one.
4. Steady state
Scheduled maintenance, monthly reporting, and your included change hours.
5. Quarterly review
Performance trend, security posture, and what's worth improving next.
Reference build. A standard implementation pattern for this problem, not a client project. It describes how CloudArk builds this kind of site and what delivery involves.
Vulnerability Remediation & Active Care Onboarding
Core two major versions behind, 14 plugins with known vulnerabilities, no working backup, and no record of who held the hosting login.
Full audit, staged update path, offsite backups with a tested restore, monitoring and alerting, credential documentation handed to the client, and ongoing scheduled maintenance.
Figures are modelled to illustrate the shape of the change, not measured client results.
Both run on the same response commitments.
Website care plans
Updates, backups, security patching, uptime monitoring, and content changes under committed SLAs.
Managed AI
Monitoring, retuning, and cost control for live AI workflows.
Frequently asked questions.
Protect your website with committed response SLAs.
Book a 30-minute site review to audit your website's plugins, backup posture, and ongoing maintenance coverage.
- Practical business conversation with an engineer, not a sales deck.
- Thorough audit of current security, backups, and update debt.
- You keep the review findings whether we work together or not.
Thanks for reaching out.
A CloudArk solutions engineer will review your inquiry and email you within one business day with scheduling availability.